Shipping policy

Shipping Policy

Effective Date: July 2, 2026

Thank you for shopping with Velnora 252. We are committed to processing and delivering your order as quickly and securely as possible. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During holidays, promotions, or periods of high order volume, processing times may be extended.

Estimated Delivery Times

Estimated shipping times are:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • International Orders: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees, if applicable, are calculated at checkout based on your shipping destination and selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

You can use the tracking number to monitor the progress of your shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees required by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Velnora 252 is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us. We will work with the shipping carrier to investigate the shipment and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number.

  • Photos of the damaged packaging.

  • Photos of the damaged item(s).

We will review your claim and work to provide an appropriate resolution.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us.

Email: info.faithbabatunde@gmail.com

We will be happy to assist you and respond as quickly as possible.