Refund & Return Policy

Effective Date: July 2, 2026

At Velnora 252, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.

• Be returned with all original packaging, tags, and accessories.

• Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Items showing signs of use, damage, or alteration.

• Products damaged due to improper use or handling after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the item and its packaging.

After reviewing your request, we will arrange a replacement or refund if appropriate.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We gladly accept exchanges for eligible items, subject to product availability.

If the replacement item has a different price, any balance due or refund will be processed accordingly.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.

• The item arrived damaged or defective.

• The return is the result of our error.

We recommend using a trackable shipping service and retaining proof of shipment, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed or dispatched, it cannot be canceled.

Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us.

Email: info.faithbabatunde@gmail.com

We are committed to providing excellent customer service and will respond to your inquiry as soon as possible.